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The coronavirus outbreak will lead to temporary budget deterioration and operating deficits for some UK universities next year, but the sector's finances are likely to bounce back in two to three years, according to a new report from the ratings agency Moody's.
Another week of pandemic-dominated HE news has highlighted the dilemmas facing universities and students over what to expect in the coming academic year says, Mike Ratcliffe, academic registrar at Nottingham Trent University.
As HEi-know publishes a Good Practice Briefing on the transition to online delivery of HE, James Clay, head of higher education and student experience at Jisc, who provides an overview in the Briefing, offers some tips on overcoming the challenges of making the shift to online teaching.
The Office of the Independent Adjudicator for higher education has reported almost a 21 per cent rise in the number of complaints it received from students last year – rising to their highest ever level at 2,371.
The OIA says in its annual operating report that it is the second consecutive year of significant rises in the number of complaints, which also rose by 20 per cent in 2018. It means the number of cases received by the OIA rose by 45 per cent from 2017 to 2019.
The report says that in 2019 the OIA also closed 2,185 cases - 27 per cent more than in the previous year. But it adds that while the OIA has continued to meet its key performance indicators for handling cases, "there are challenges in managing such a significant and sustained increase".
"We have continued to listen to students to better understand their needs and concerns. We have gathered more feedback than ever before from students who use our service, and used it to inform improvements to what we do," it adds.
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